Frequently Asked Questions
Find answers to the most common questions about Envius
General
What is Envius?
Envius is a complete package management system specifically designed for businesses operating cross-border shipments between Mexico and the United States. We offer real-time tracking, bulk package upload, and intelligent contact management.
Do I need to install any software?
No, Envius is a 100% cloud-based platform. You only need a web browser and internet connection to access it from any device.
Pricing & Plans
Is there a free trial?
Yes, we offer a 14-day free trial with no credit card required. You can try all the features of your chosen plan.
Can I change plans later?
Yes, you can upgrade or change your plan at any time. Changes are reflected immediately in your account.
Features
How does QR code tracking work?
Each package generates a unique QR code that your customers can scan to see their shipment status in real-time, without needing to register or log in.
Can I import my packages from Excel?
Yes, you can import hundreds of packages in seconds from Excel or CSV files. The system automatically validates the data and notifies you of any errors.
Support
What type of support do you offer?
We offer technical support in Spanish and English via email and chat. Higher-tier plans include priority phone support.
Do you offer training?
Yes, we include initial training for your team and complete documentation. We also offer additional training sessions depending on your plan.
Ready to Transform Your Business?
Join the courier companies already optimizing their operations with Envius